MAKE SURE YOUR ORDER QUALIFIES
All personalized orders, and made-to-order are not eligible for returns.
To learn more or to authorize a return, please contact [email protected]
Orders may be returned so long as:
The order is new, unused/unworn, and in the original packaging
The order is returned within 15 days of receipt
The order was not purchased on final sale
RETURN YOUR ORDER & PACKING SLIP
With the exception of rugs and wallpaper, please send your order and its original packing slip, to:
BELLA GRACE PAPER
309 S. Vaughan Dr., Ste. A
Brusly, LA 70719
Any order returned to the wrong address (i.e. the address not provided in the return form) will incur a rerouting fee subtracted from the refund.
If you are looking to make an exchange for an item of equal or lesser value, please note which item(s) you would like to receive on your original packing slip.
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified return is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, excluding non-refundable shipping costs.
Please note refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.